Return Policy

We want you to be completely satisfied with your purchase from our online store. If you receive a product that is damaged, faulty, or not as described, you may return it within 14 days of receiving it for a full refund or exchange.

To initiate a return, please contact our customer service team within 14 days of receiving your order. You can reach them by email, phone, or through our online contact form. Please provide your order number and a brief explanation of why you wish to return the product.

Once we receive your return request, we will provide you with a return authorization number and instructions on how to return the product to us. Please ensure that the product is returned in its original packaging, with all accessories and documentation included.

We will inspect the returned product upon receipt and if it meets our return criteria, we will process your refund or exchange within 5 business days. Please note that we do not cover shipping costs for returns unless the product is faulty or not as described.

Note that we may charge NZD2 for restocking fee on return order.

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team.

Thank you for shopping with us!

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